♡ Returns & Refunds

We want you to be happy with your Lowvely order! 🎀 If something isn't quite right, we're here to help.

🌷 Return eligibility

To be eligible for a return, your item must be:

• In the same condition you received it
• Unworn and unused
• With its original tags, if applicable
• In its original packaging
• Accompanied by your receipt or proof of purchase

To start a return, simply contact us lowvely.offical@gmail.com before sending anything back.

If your return is accepted, we'll provide you with the return shipping label and instructions for where to send your package.

Please don't send an item back without contacting us first, as we may not be able to accept an unrequested return.

Not sure if your item qualifies? No worries! ♡ Just email us and we'll be happy to help.

💔 Damaged, defective, or incorrect items

Oh no! If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible after receiving it.

Please include a few photos of the item and its packaging so we can take a look and make things right. 🩷

🎀 Items we can't accept as returns

Some items aren't eligible for return, including:

• Perishable goods such as food, flowers, or plants
• Personalized or custom-made products
• Personal care and beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you're unsure whether a particular product can be returned, just ask us before purchasing. ♡

🛍️ Exchanges

Want a different item instead?

The easiest way is to return your original item first. Once your return has been accepted, you can place a new order for the item you'd like.

🇪🇺 EU 14-day cooling-off period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason, subject to applicable law.

Returned items should be in the same condition you received them — unworn, unused, with tags and in their original packaging where applicable.

This right does not replace any other consumer rights you may have under applicable law.

💕 Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If your return is accepted, we'll provide instructions on how and where to send your package and let you know about any applicable return shipping costs.

Please keep in mind that your bank or payment provider may need additional time to process the refund and make it appear in your account.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at:

lowvely.official@gmail.com

🌸 Need help?

We're here for you!

If you have any questions about returns, refunds, or your order, just send us an email at:

lowvely.official@gmail.com

We'll do our best to make your Lowvely experience as lovely as possible. ♡