📦 Shipping Policy

At Lowvely, we want your order to reach you safely and smoothly! ♡ Here's everything you need to know about our shipping.

🌷 Where do we ship?

We currently ship to countries across Europe and the United States.

If your country isn't available at checkout, we're unfortunately not able to ship there at this time.

🚚 Processing & delivery

Orders are usually processed and prepared for shipment within 1–3 business days.

Once your order has shipped, delivery usually takes around 5–8 business days.

Please keep in mind that these are estimated delivery times, not guaranteed dates. Delivery can occasionally take longer because of carrier delays, holidays, customs, weather, or other circumstances outside our control.

📦 Tracking

Once your order has shipped, you'll receive a shipping confirmation email with tracking information when tracking is available.

Tracking information may take a little while to update after your package has been shipped, so don't worry if you don't see movement immediately. ♡

🌎 International orders & customs

For orders shipped internationally, customs duties, import taxes, or other fees may apply depending on the destination and applicable laws.

If these charges aren't collected at checkout, they may be the customer's responsibility.

Lowvely cannot control customs processing times or fees charged by local authorities.

🏠 Please check your address!

Please make sure your shipping address is correct and complete before placing your order.

If you notice an error, contact us as soon as possible at lowvely.official@gmail.com. We may be able to help if your order hasn't been shipped yet.

Once an order has been shipped, we're not always able to change the delivery address.

📮 Lost, delayed, or damaged packages

If your package appears to be delayed, please check the tracking information first.

If your package is marked as delivered but you can't find it, please check around your delivery location and with household members/neighbors before contacting us.

If your package arrives damaged, please contact us at lowvely.official@gmail.com as soon as possible and include photos of the package and the item so we can look into it.

💕 Multiple items

If you order several products, your items may arrive in separate packages depending on availability, fulfillment location, or shipping method.

Don't worry if everything doesn't arrive at the same time! ♡

✨ Questions?

If you have any questions about your order or shipping, contact us at:

lowvely.official@gmail.com

We're always happy to help! 🩷